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Unreal Cycles Policies

Our mission at Unreal Cycles is to provide an unrivaled level of customer service catering to each rider's personal needs and budget.

We aim to carry a varied stock of components to satisfy the needs of serious riders, however, if we are not advertising what you're looking for let us know.

Feel free to call or e-mail us for any orders, questions, or special requests. For online purchases, please use our website's shopping cart and checkout.

Make Unreal Cycles your first and only online stop for your cycling needs. Take advantage of our repeat customer shipping discounts.

Payment

All orders can be paid for by Visa, Master Card, Discover, Money Order, or contact us for Paypal. All prices are in US dollars.

Shipping

Orders are shipped with the service specified at check out. Please contact us immediately to request use of a shipping service other than those specified.

Shipping estimates are available upon request. If there is a significant difference between the estimated shipping cost and the actual cost, the buyer will be notified immediately and will be allowed to opt out of the transaction.

Returns or Cancellations

If there is an error in the listing specifications and you would like to return the item, we will pay the return shipping charges and give a full refund. If you would like to return the product for any other reason, you may return it as long as it remains in the same condition in which it left. We will refund the amount you paid for the item, however, the cost of shipping will not be refunded and there will be a 10% restocking fee.

Special orders or custom builds are subject to a down payment. In the event of cancellation 10% of the cost of the order or the down payment are non refundable.

Returns for any other reason may be negotiated but are not guaranteed. No returns after 30 days. If there are any questions about a specific item, please feel free to call us during business hours, before making your purchase.

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